At Coolen Air Shop, we understand that timely delivery is as crucial as the quality of our premium air conditioning systems, heat pumps, and specialized equipment. Our streamlined delivery process ensures your HVAC solutions arrive safely and efficiently, whether you’re a homeowner in London or a commercial client halfway across the globe.

Key Delivery Advantages: Fast order processing (1-2 business days), worldwide shipping coverage (excluding some Asian and remote regions), multiple shipping options to suit your needs, and comprehensive tracking from dispatch to delivery.

Our Shipping Methods

Standard Shipping

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Flat Rate: £12.95 (regardless of order size)
  • Ideal for urgent orders requiring faster transit
  • Full online tracking included

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Available for orders over £50
  • Perfect for non-urgent, cost-conscious customers
  • Basic tracking information provided

Order Processing & Delivery Timeline

Our efficient workflow ensures minimal delays from purchase to delivery:

  1. Order Confirmation: Immediate email confirmation upon successful payment
  2. Processing: 1-2 business days for order verification and preparation
  3. Dispatch Notification: Email with tracking details when your order ships
  4. Transit: Active tracking available throughout the delivery period
  5. Delivery: Signature may be required for certain high-value items

International Shipping Considerations

As a global provider of Daikin, Fujitsu, and other premium HVAC equipment, we’ve optimized our international shipping process:

  • All necessary customs documentation prepared by our team
  • Clear product descriptions to facilitate smooth customs clearance
  • Responsive support for any customs-related inquiries
  • Note: Customers are responsible for any applicable import duties or taxes

Returns & Exchanges

We stand behind our air conditioning systems, heat pumps, and accessories with a straightforward return policy:

  • 15-day return window from delivery date
  • Items must be in original, unused condition with all packaging
  • Return shipping costs are the customer’s responsibility
  • Refunds processed within 5 business days of receiving returned items

Pro Tip: For commercial clients ordering multiple units of pool heat pumps or industrial systems, please contact us at [email protected] for bulk shipping rates and expedited options.

Why Our Customers Trust Our Delivery Service

Whether you’re a homeowner installing a new Daikin system, a pool specialist ordering Hydro-Pro heat pumps, or a facility manager needing industrial cooling solutions, our delivery service adapts to your needs:

  • HVAC-Specific Packaging: Fragile components like condensate pumps and copper piping receive extra protection
  • Climate Control Awareness: Sensitive items are shipped with appropriate weather considerations
  • Technical Support: Our experts are available if you have installation questions upon delivery
  • Transparent Communication: Regular updates throughout the delivery process

Have specific delivery requirements for your air conditioning or heat pump order? Our customer service team at [email protected] is ready to assist.