Privacy Policy

At Coolen Air Shop (“we”, “us”, or “our”), operating through www.smart-heatpump.com, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our HVAC products and accessories.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment details when you make a purchase.
• Technical Data: IP address, browser type, device information, operating system, and website usage data.
• Transaction Information: Details about products you purchase, order history, and customer service interactions.
• Marketing Preferences: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill your orders for air conditioning units, heat pumps, and related products
• To provide customer support and respond to inquiries
• To improve our website, products, and services
• To send you technical information, product updates, and promotional offers (where you have consented)
• To prevent fraud and enhance the security of our website
• To comply with legal obligations and enforce our terms and conditions

3. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, shipping carriers, and IT service providers necessary for order fulfillment and website operation.
• Business Partners: Manufacturers like Daikin, Panasonic, and Fujitsu for warranty and product registration purposes.
• Legal Requirements: When required by law or to protect our rights, property, or safety.

We do not sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security and Retention

We implement appropriate technical and organizational measures to protect your personal data, including:

• Secure socket layer (SSL) technology for data transmission
• Encryption of sensitive payment information
• Regular security assessments of our systems

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights

Under data protection laws, you have rights including:

• Access: Request copies of your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data under certain circumstances.
• Restriction: Request restriction of processing your personal data.
• Objection: Object to processing of your personal data.
• Data Portability: Request transfer of your data to another service provider.

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and login information
• Analyze website traffic and user behavior
• Deliver targeted advertisements for HVAC products and promotions

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated revision date.