Term and Conditions

1. Introduction

Welcome to Coolen Air Shop (“we”, “our”, or “us”). These Terms and Conditions govern your access to and use of our website smart-heatpump.com and all purchases made through it. By accessing our website or placing an order, you agree to be bound by these terms.

2. User Obligations and Responsibilities

2.1 Account Registration

While you may browse our site without registration, certain features require account creation. You must:

• Provide accurate and current information
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorised account use

2.2 Product Selection

As our customer, you are responsible for:

• Verifying product specifications (especially voltage requirements) before purchase
• Ensuring selected products comply with local regulations and installation requirements
• Confirming compatibility with existing systems when purchasing components

2.3 Prohibited Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Misrepresent your identity or qualifications
• Resell our products without prior written consent

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our range of HVAC products including:

• Air conditioning systems and heat pumps
• Condensate pumps (Blue Diamond, Aspen, and accessories)
• Pool heating solutions (Dura Pool, Hydro-Pro)
• Refrigeration tools and commercial equipment
• Supporting components (copper pipe, insulation, electrical accessories)

However, minor variations in product specifications may occur. Images are for illustrative purposes only.

3.2 Professional-Grade Products

Our products are designed for professional installation. By purchasing, you acknowledge:

• Technical specifications should be verified by qualified personnel
• Some products may require professional handling/installation
• We are not liable for improper installation or misuse

3.3 Availability

All products are subject to availability. We reserve the right to:

• Limit quantities available for purchase
• Discontinue products without notice
• Cancel orders if products become unavailable (with full refund)

4. Ordering and Payment

4.1 Order Process

Orders placed constitute an offer to purchase. We accept:

• Visa
• MasterCard
• JCB
• PayPal

Order confirmation emails do not constitute acceptance; acceptance occurs when we ship your order.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

4.3 Shipping

We ship worldwide except to certain remote areas in Asia and other excluded regions. Options include:

• Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
• Free Economy Shipping: EMS, 15-25 business days (orders over £50)

Customers are responsible for any import duties, taxes, or customs fees.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unused items in original packaging with all accessories/manuals. Non-returnable items include:

• Opened cleaning chemicals or oils
• Custom-configured HVAC systems
• Products with removed serial numbers
• Installed commercial/industrial equipment

5.2 Return Process

1. Email [email protected] within 15 days with order details
2. Receive Return Merchandise Authorization (RMA)
3. Ship to: 16 Halkin Arcade, London, GB EC5S 1JF
4. Refund processed within 5-7 business days of receipt

Customers bear return shipping costs unless the return results from our error.

6. Intellectual Property

All content on our website (logos, text, images, product designs) is our property or licensed to us and protected by intellectual property laws. You may not:

• Reproduce, distribute, or create derivative works without permission
• Use our branding without express written consent
• Reverse engineer any products purchased

7. Liability Limitations

7.1 Product Use

We are not liable for:

• Damages from improper installation or use
• Consequential damages from product failure
• Issues arising from unauthorised modifications

7.2 Website Use

We provide our website “as is” and are not liable for:

• Temporary unavailability
• Technical issues beyond our reasonable control
• Third-party content linked from our site

7.3 Maximum Liability

Our total liability for any claim related to your order shall not exceed the purchase price of the relevant products.

8. General Provisions

8.1 Governing Law

These terms are governed by English law. Any disputes shall be resolved in English courts.

8.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.3 Contact Information

For questions about these terms, contact:

Coolen Air Shop
16 Halkin Arcade, Off Lowndes St
London, GB EC5S 1JF
Email: [email protected]